Shipping & Returns
Within USA (Excluding Hawaii):
Free 1-2 day shipping within Washington State.
Rest of US: Standard flat rate $5.00. Free delivery on orders over $50
Orders are shipped with tracking via UPS from our location in Arlington, Washington. Orders leave our warehouse same or next business day.
Transit times:
1-2 days within Washington State
2-3 days West Coast US
3-4 days Mid West US
3-6 days East Coast US
Quality + Returns
30 Day Money Back Guarantee
12 Month Warranty / Customer Satisfaction Guarantee:
We know every now and then things can go wrong after a bit of wear! If you have encountered a fault within 12 months of your purchase, please contact us in writing at hello@thermkids.com with details and photographs of the problem so we may rectify the issue.
Size Exchanges:
We are happy to exchange items providing they are returned unworn (except for trying on), with tags intact.
- Please email us at hello@thermkids.com to advise us of the return. Please state your order number, name, and items that will be returned + reason of the return.
- We will send you a prepaid return label (US addresses only).
- To ensure a speedy replacement and stock availability, we request that you place a new order for the replacement items. We will always honour any discount that was paid on the original order.
- We will then refund the returned items back to your original payment method within 7 days of receipt.
Refunds are processed weekly. Returns shipped without prior notice and an official return label may not be accepted.
Please ensure the returned item meets the below requirements:
- Item must be returned within 30 days of the delivery date
- All hangtags & stickers must be attached to the garment in their original state.
- All merchandise must be clean, unwashed and unworn.
- Please fold garments neatly inside the return package to avoid unnecessary crumpling.
- Your original Order Number, RMA and your Name must accompany the return.
- All garments are subject to inspection